F.A.Q.s

 

FREQUENTLY ASKED QUESTIONS ABOUT OUR HANDMADE LEATHER TIES

 

How do I clean my leather tie?

We recommend cleaning your Grove Lane leather tie with a mild leather cleaner and soft cloth.  Alternatively, for serious stains you can find a professional leather cleaner in your area. 

What's the best way to store my leather tie?

We recommend you hang your leather tie on a wooden hanger as folding it may cause creases. Also avoid exposing your tie to sunlight as it may cause the colour to fade. Hang in a cool, dry, well ventilated area where the leather can breathe. If your leather tie creases, you can press it with an iron on the lowest heat, with a piece of paper or fabric on top of the tie to protect the leather.

What currency do you sell your ties in?

We sell our ties in US Dollars, however you can view the price of our ties in your currency using the drop down menu located below the shopping cart icon. 

Can I cancel my order once it has been processed?

Once an order is submitted we are unable to change or cancel your order.

What is the handling time for your ties?

Our ties have a handling time of 5 business days. Ties are made to order.

Do you ship to my country?

We currently ship locally throughout the USA and to most countries worldwide. 

How can I pay for my order?

You can pay using a credit card, debit card, or PayPal express for secure credit card transactions.

Is my information secure?

Our store uses an industry standard 128 Bit SSL encrypted checkout to protect private data. This means your data is 100% secure during and after checkout guaranteed.

Can I return my order?

All sales are final. Refunds and returns are not accepted. Significant studio defective items are accepted for exchange within 7 days from which shipment is received. Customers must notify info@grove-lane.com of any problems with merchandise within 48 hours of receipt. Items must be in their original packaging, in as-new condition. Exchanges are not possible for any product after 14 days.

Who shot the look book photos for your Fall campaign?

Falcon Griffith of Falcon Photography.

 

For any other inquiries, please contact us at info@grove-lane.com.

 

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An Ode to Autumn // '13 Leather Tie Collection